Site Reliability Engineer

We are looking for a proactive and detail-oriented Sr. Site Reliability Engineer (SRE) to ensure the reliability, performance, and availability of our applications. The role involves monitoring production systems, troubleshooting issues, and collaborating with cross-functional teams to drive faster resolution and continuous improvement. You will play a key role in maintaining system stability and enhancing observability across our microservices-based platform.

Site Reliability Engineer (SRE)

Skills & Experience

• Strong understanding of Linux/Unix systems for application support

• Hands-on experience in troubleshooting applications in staging and production environments

• Ability to monitor system performance and identify root causes using logs and metrics

• Experience working with Kubernetes and microservices-based architectures

• Proficiency in observability and monitoring tools such as Grafana, Loki, and ELK (Elasticsearch, Logstash, Kibana)

• Familiarity with CI/CD practices and tools (e.g., Jenkins, GitOps)

• Experience in API testing and validation using tools like Postman and Swagger/OpenAPI

• Hands-on experience with PostgreSQL and MongoDB for troubleshooting and ad-hoc reporting

• Experience with ticketing and documentation tools such as Jira and Confluence

• Minimum 4+ years of experience in application support or reliability engineering

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• Relevant certifications (Cloud, Kubernetes, Microservices) are a plus

Key Responsibilities

• Handle MFS application issues by investigating, troubleshooting, and escalating to engineering teams when needed

• Perform initial root cause analysis (RCA) and support resolution of recurring or moderately complex issues

• Ensure timely incident resolution in line with SLAs, including proper documentation of fixes and workarounds

• Identify and analyze system bottlenecks, and assist in deploying fixes via change management processes

• Collaborate with cross-functional teams (Development, SRE/DevOps, QA, Business) to resolve incidents and improve systems

• Use observability tools (Grafana, Loki, ELK) to monitor system health, availability, performance, and resiliency

• Participate in incident/severity calls, ensuring clear communication and coordination

• Develop and maintain knowledge bases, SOPs, and runbooks for standardized operations and troubleshooting

Work Schedule

• Willingness to work in a 24x7 environment, including weekends and on-call rotations