This role is responsible for the ongoing support, configuration, and optimization of Client’s Coupa platform, with a focus on Procure-to-Pay (P2P) processes. You will partner closely with Finance, Procurement, and Technology teams to ensure the stability, integrity, and continuous improvement of Coupa capabilities, including requisitions, purchase orders, invoicing, supplier enablement, and integrations.
Provide day-to-day functional support for the Coupa platform, including incident triage and issue resolution
Configure and maintain Coupa modules supporting end-to-end P2P processes
Monitor application performance and data integrity
Perform root cause analysis and implement sustainable fixes
Support supplier enablement, catalog management, and invoicing workflows
Partner with stakeholders on system enhancements and improvements
Support UAT, releases, and go-live readiness
Develop reporting and dashboards for operational insights
Strong experience supporting Procure-to-Pay (P2P) processes
Experience with incident, problem, and change management
Ability to translate business requirements into system configurations
Experience supporting UAT and defect management
Understanding of integrations and data flows
5+ years of experience in application support with a focus on Coupa or similar platforms
Hands-on Coupa experience including requisitioning, purchasing, invoicing, and workflows
Strong problem-solving and analytical skills
Ability to analyze data, logs, and perform basic queries
Experience working in structured service management environments
Bachelor’s degree in Business, Finance, Information Systems, Supply Chain, or equivalent