This role is responsible for the ongoing support, configuration, and optimization of Discover Dollar's client's Lucernex platform, with a focus on lease administration, real estate lifecycle management, and financial integrations. You will partner closely with Finance, Real Estate, and Technology teams to ensure the stability, integrity, and continuous improvement of Lucernex capabilities, including lease accounting (IFRS 16), site lifecycle tracking, critical dates, payments, and integrations with core financial systems.
Provide day-to-day functional support for the Lucernex platform, including incident triage and issue resolution
Configure and maintain Lucernex modules supporting lease administration, site management, and financial processes
Monitor application performance, lease data accuracy, and financial integrity
Perform root cause analysis and implement sustainable fixes for system and data issues
Support lease lifecycle activities, including lease setup, amendments, renewals, terminations, and critical date tracking
Ensure accuracy of lease accounting outputs, including rent schedules and integration to downstream systems (e.g., GL)
Partner with stakeholders to deliver system enhancements, process improvements, and automation opportunities
Support UAT, releases, and go-live readiness for system changes and upgrades
Develop reporting and dashboards to provide insights into lease portfolio, obligations, and key dates
Strong experience supporting lease administration, real estate systems, or financial systems
Understanding of lease accounting principles (e.g., IFRS 16 / ASC 842)
Experience with incident, problem, and change management in a production support environment
Ability to translate business requirements into system configurations and workflows
Experience supporting UAT, defect management, and release cycles
Understanding of system integrations and data flows, particularly between lease systems and ERP/GL platforms
5+ years of experience in application support, preferably with Lucernex or similar lease/real estate management platforms (e.g., CoStar, Visual Lease, Nakisa)
Hands-on experience with lease administration, critical date management, and financial data handling
Strong problem-solving and analytical skills with attention to data accuracy and controls
Ability to analyze data discrepancies, system logs, and integration issues
Experience working in structured service management environments (ITIL or similar)
Bachelor’s degree in Business, Finance, Information Systems, Real Estate, or equivalent