ROLE: REMOTE CARE COORDINATOR – CARDIAC
| Sector | Healthcare — Cardiac Care Coordination |
| --- | --- |
| Reports To | RN Care Manager / Clinical Supervisor |
| Type | Full-Time · 40 hours/week |
| Schedule | Monday–Friday · Flexible business hours (US hours, CST/PST overlap required) |
| Rate | $26–$32 USD/hour (based on experience) |
| Contract | W-2
| Location | 100% Remote (Dallas/Fort Worth area preferred) |
| Tools | EHR platforms, care management software, population health dashboards, CMS documentation tools |
**Role Overview**
Our client — a cardiac care management MSO — is hiring full-time virtual Care Coordinators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This is a non-clinical (non-licensed) role focused on telephonic patient outreach, care plan support, CMS-compliant documentation, and coordination across the care team. The Care Coordinator works under the supervision of RN Care Managers, escalating all clinical concerns appropriately. This role plays a critical part in reducing avoidable hospitalizations and supporting patient self-management over the long term.
**Key Responsibilities**
- Conduct structured telephonic outreach to CHF and complex cardiac patients
- Maintain an assigned patient caseload using risk stratification to prioritize outreach
- Complete initial assessments and follow-ups covering symptoms, medications, psychosocial status, and SDOH barriers
- Support Transitional Care Management (TCM) follow-up within 48 hours post-discharge — medication reconciliation, red-flag symptom screening, appointment scheduling
- Provide patient education on CHF self-management and evidence-based strategies
- Monitor for signs of worsening conditions or care gaps and escalate to supervising RN
- Review and act on population health dashboards to address care gaps (wellness visits, labs, symptom monitoring)
- Document time, interventions, care plans, and patient goals per CMS billing standards
- Maintain proactive communication with RN Care Managers, cardiologists, and PCP offices
**Scope Limitations — This Role Does NOT Include**
- Clinical assessment or medical diagnosis
- Medication prescribing or adjustments
- Interpretation of labs, imaging, or EKGs
- Clinical triage or emergency response
- In-person or home visit patient contact
- Billing or coding beyond required time-based documentation
**Experience ****&**** Skills**
**Required:**
- Active Medical Assistant (MA) certification or equivalent clinical credential (CNA, EMT, CHW with relevant experience)
- Minimum 2 years of experience in care coordination, case management, or ambulatory care
- Familiarity with CMS PCM, CCM, and/or TCM program requirements and documentation standards
- Technologically proficient with care coordination software and/or EHRs
- AI fluency — actively uses AI tools to work faster and more efficiently; specific tools and use cases confirmed at screening
- Time zone compatibility — must be available during US business hours (CST/PST overlap required)
- Exceptional written and verbal communication in English; strong phone presence assessed at screening
**Preferred:**
- Knowledge of cardiac conditions — especially heart failure and associated comorbidities
- Based in or familiar with the Dallas/Fort Worth area
- Bilingual — Spanish/English (NOT A MUST )
**What a Strong Candidate Looks Like**
The ideal Care Coordinator is organized, empathetic, and confident on the phone. They understand the difference between their supportive, coordination role and the clinical scope of the RN — and they escalate without hesitation. They are comfortable managing a caseload independently, navigating EHRs and documentation platforms, and keeping detailed records that meet CMS standards. Previous experience in telephonic care coordination or chronic care management programs is a strong signal. Bilingual Spanish speakers are a meaningful plus.